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Customer Reviews.

service

5

Excellent , nothing is too much trouble

15 November 2017

service

4

helpful pleasant and efficient. The team are genuinely friendly and manage the fine balance between overfamiliarity and obsequious. They seem really happy in their work.

09 November 2017

service

5

Always a very relaxed experience at Ocean MINI

09 November 2017

service

4

They managed to sort a problem on the car as to why the battery kept going flat.

06 November 2017

sales

5

Sales person very efficient everything went smoothly.

06 November 2017

service

5

Pleasant staff & attractive waiting environment help service experience.

02 November 2017

sales

5

It came sooner than expected and the dealership kept me in the loop during the wait.

31 October 2017

service

5

everything was sorted with no problems

31 October 2017

service

5

Excellent service and very professional.

31 October 2017

service

5

the service I received on my car was quick and efficient also came back cleaner.

31 October 2017

service

4

Friendly and efficient. However, not easy to get to or back from location to either home or work place.

30 October 2017

service

4.5

As above it was really important to have a car whilst mine was being serviced. The staff are really polite and friendly too. The only downside for me is not being able to drop a car off until 8am. I usually need to be a work in Helston by 8am.

27 October 2017

service

5

Very. All staff were always really helpful and accommodating.

26 October 2017

service

4

Ocean always provide us with great customer service - friendly and efficient. Knocked off one star as they promised to wash the car after service but forgot on this occasion. However, we phoned them and they said bring the car back in another time.

24 October 2017

sales

5

Steve at Ocean looked after all my needs and delivered

24 October 2017

service

5

Very professional made you feel confident in they were going to do a good job

24 October 2017

service

5

My car was collected on the day ,i had numerous calls during the day to keep me updated.My car had to stay overnight but it was returned promptly the next day,it had been cleaned as well.Excellent.

23 October 2017

sales

3

Whilst the dealer and their salesperson were professional in their engagement with me, compared to local Honda dealer were we have purchased 6 new vehicles the Mini experience (three different dealers) has left a lot to be desired.

23 October 2017

service

5

Excellent service and a comfortable waiting area. I feel that as a result of the service the car is running very well and I have a better understanding of its current condition thanks to the helpful report from Ocean Falmouth.

22 October 2017

sales

5

Stephen was very knowledgeable and took time to show us everything and discuss our needs in a vehicle

18 October 2017

service

5

Service not due. Problem with sensor.

18 October 2017

service

5

Always excellent service. The staff are really helpful.

17 October 2017

service

5

The staff are so friendly, their service is personal and they end over backwards to help you with your mini!

16 October 2017

service

5

Upon realising that when I had purchased my mini it became apparent that the car hasn't received the full attention that it should have before being handed over to me but this was rectified straight away and excellent service

16 October 2017

sales

4

Knowledgeable and friendly service

16 October 2017

sales

5

every step was non-pressurised and gave fair advice

13 October 2017

service

5

Great customer service

12 October 2017

sales

5

CraigFoster, the salesman did a really good job and got me exactly what I wanted.

12 October 2017

service

5

Service at Ocean Falmouth was superb. Score 10.Our first Mini service and MOT was at BMW Plymouth early this year and was totally unacceptable. I have 35 years of BMW service and was disgusted by the Service Managers attitude rudeness and arrogance

12 October 2017

sales

5

Excellent

11 October 2017

service

5

Was amazed to get the video from the engineer

11 October 2017

service

5

Car passed MOT; sensible advice given and work was carried out in the time specified.

11 October 2017

sales

5

Friendly, courteous, quick and efficient.

10 October 2017

sales

5

Very helpful advice about the car that would be best suited to our lives. Excellent communication.

10 October 2017

service

5

I have always been looked after extremely well at Ocean Falmouth, from a warm welcome on arrival and Andy on Service desk is very helpful and informative giving updates on work progress etc

10 October 2017

service

5

Communication was good. Service very good and did their best to find me the best solution

10 October 2017

service

5

We had a loan car for the day,our car was ready upon our return

10 October 2017

sales

5

Very helpful sales person Jordan at the mini centre I attended to purchase my new Mini Cooper s clubman

10 October 2017

sales

5

Staff at the Mini centre were extremely lovely and welcoming. Made purchasing the right car very easy. A very enjoyable experience.

05 October 2017

service

5

Very satisfied with service

03 October 2017

service

5

Quick turnaround, effective communication

03 October 2017

service

5

They inform me when there is an issue, are always prompt and professional.

03 October 2017

service

5

For the same reasons as stated above.

03 October 2017

sales

5

Customer service given by Steve Whitefield from Ocean Falmouth Cornwall outstanding and we have appreciated this level of commitment. He made the whole process enjoyable and felt he had our best interests at heart and fully understood our needs.

02 October 2017

sales

5

Salesman excellent

01 October 2017

service

5

Andy in the service department dealt with me and I felt very comfortable asking him any questions I had. He explained everything to me before I went ahead with anything.

30 September 2017

service

3

I should have been told that the courtesy car wasn't complimentary. I felt that twenty pounds was to much.

30 September 2017

service

5

Excellent as usual

29 September 2017

service

5

The team were even kind enough to drop me to Sainsbury's whilst my car was being serviced. It was very much appreciated

27 September 2017

service

5

Mostly totally satisfied. However, no check list of work carried out, nor when brake pads ought be serviced